GMR led HDF launches ‘WhatsApp Virtual Assistant Chatbot’ for International Passengers

Hyderabad, Dec 2 (UNI) Hyderabad Duty-Free (HDF), a division of GMR Hospitality and Retail Limited, which runs duty-free shops at Rajiv Gandhi International Airport (RGIA), Hyderabad, has launched a unique service: “WhatsApp Virtual Assistant Chatbot”.
This service allows international passengers (both departure and arrival) to reach out to HDF using WhatsApp and get their queries answered with ease, also they can ask for a call back from HDF customer executive if further assistance is needed, a release here said on Wednesday.

Leveraging the massive global WhatsApp user base of over 2.7 Billion users, the new Chatbot service is a very convenient medium for customer engagement, helping build stronger relationships with customers.

Hosting over 100 brands in various categories in multiple variants, HDF promises an unmatched shopping experience, offering an assortment of some of the world’s finest brands and authentic handpicked souvenirs. HDF is committed to becoming one of the Best Travel Retailers in India by providing unmatched value proposition and enhanced shopping experience for its customers with every visit.

Post COVID-19 outbreak, this service will assist international flyers to resolve their queries about HDF and its products and engage personally if needed.


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