Mumbai, Aug 2 : Tired of the lengthy procedure of seeking answers to your queries relating to insurance products? Then hook on to AI-powered chatbot introduced by ICICI Lombard that provides self-service facilities on Telegram messenger.
The Telegram chatbot, named @ICICI_Lombard_Bot,will offer convenient facilities to customers like registering a motor claim, tracking claim status, renewing an insurance policy, downloading policy document, modifying the policy details among others.
“Our AI enabled chatbot introduced on Telegram and addition of new services on WhatsApp is a step in this direction. We believe that these steps will further empower our customers and ensure that they get a best-in-class experience in the insurance journey,” ICICI Lombard Executive Director Sanjeev Mantri said in a statement.
On another front, the non-life insurer has added a host of services to its existing repertoire of facilities on the WhatsApp platform.
With these services, customers will be able to get instant query resolution related to claim status, upload documents for any claims initiated, initiate a claim etc.
While introducing these services, the insurer has ensured easy access and simple interaction with the customer. For instance, for registering a motor claim, the user needs to simply enter vehicle registration number, date and time of incident and location.
Any customer can avail this service by initiating a conversation on WhatsApp at 7738282666.
The user-friendly services on these popular instant messaging platforms will give users access to essential insurance needs in a contactless way and at their fingertips.
Among the various services offered on the messaging platforms include tracking claim status, downloading active policies, renewing existing insurance covers, changing personal information on policy etc.
Customers can even locate the nearest ICICI Lombard branch office and affiliate hospitals and garages basis the customer’s current location.
